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Reservation Policy

Rooms
The room rates include breakfast and maid service, excluding promotions where said otherwise.
See the details for each room to know the specifications.

Payment and Reservation
The booking system in our site is for requesting a reservation only and does not guarantee your stay. The reservation requests have a validity of 24 hours. At the time of booking you will receive an automatic email with the details of your reservation and our team will get in touch with the information for a wire transfer or deposit. For your reservation to be effective you must pay the total room nights within the stipulated period, if the payment is not made within the stipulated period your reservation will expire after 24 hours and the room will be available again for reservation.

Cancellation and Refunding
To cancel a reservation you must write to reservas@rucalodge.cl indicating the booking number, name and reservation dates.
When given at least 48 hours notice of cancellation you will receive a refund for 50% of the total
If less than 48 hours, you will not receive a refund.
In case of No-show there will not be a refund

Schedule
Check-In: Between 15:00 and 23:00
Check-Out: Until 12:00

Our customer service is available between 10:00 and 22:00 hrs.
Any reservation request or enquiry received after 22:00 hrs will be processed the next day in the order they were sent.

 

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